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Our Policies

Regular Examinations

In order to maintain your oral health at the highest possible level, your dentist and hygienist will advise when you should have your next examination. The time between check-ups can vary from three months to two years depending on how healthy your teeth and gums are and your risk of future problems.


We aim to see all patients on-time; however, sometimes a previous appointment may overrun and cause a delay. Whenever this happens we will endeavour to keep you informed of the waiting time.

As a courtesy to our patients our appointment booking system sends an automated SMS reminder message approximately 72 hours before an appointment is due. We are unable to accept any appointment adjustment or cancellation requests via SMS or email.

Should you need to cancel or adjust an appointment please call our reception team at least 48 hours in advance, so that we can offer the appointment to a patient on our waiting list. We reserve the right to charge for late cancellations or failed appointments.

Emergency Appointments

If you have an emergency please call the practice as early as possible and we will endeavour to see you on the same day. Occasionally, due to reasons beyond our control, we may not be able to offer you an appointment straight away. If you need urgent treatment outside of normal surgery hours please call DentaLine on 01634 890300 or NHS 111 on 111.

Paying for Your Dental Treatment

Your clinician will inform you of any dental charges and treatment estimates are provided following a clinical examination. Payment is due on the day of your appointment: some treatments require a pre-payment at the time of booking which contributes towards your final payment. We accept cash, most major credit and debit cards and some treatments are also available on finance (subject to status).


At EasySmile we take complaints very seriously and try to ensure all of our patients are pleased with the service and care they experience. We operate an internal complaints procedure and kindly ask anyone wishing to make a complaint to please put all details in writing to our Area Manager, Kim Hazeldine, who will ensure it is dealt with courteously and promptly. A copy of our complaints procedure is available at each practice Reception.


We aim to make your experience with us as pleasant as possible and value your opinion on all aspects of your visit. Please tell us how we did via a comment card available at the Reception desk and place it in the suggestion box or by using our online feedback form.

Your Data

Your dental records remain confidential and secure in accordance with the Data Protection Act; however, from time to time we may need to release these records to authorised governing bodies. For more information please see our leaflet “Keeping Your Records” available at each practice Reception.

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